Efficiency combined with quality, innovative customer service mode

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Evolution Of Customer Service Scene


Low communication efficiency

Difficulties of customer identifying

Customer experience is poor


Text, Pictures

Low communication efficiency

Poor timeliness

Weak consultation willing

Bad customer experience



High efficiency of communication

High timeliness

Customer experience

Advantages Of Video Customer Service

Reduce Costs

Save consultation input cost and improve consultation efficiency and effect

Improve Efficiency

Through real-time video consultation, improve work efficiency and enhance timeliness

Improve Experience

Improve the interaction of online consulting service and enhance the timeliness and customer experience

Business Applications

Provide a new consulting forms based on live broadcast service to help customers to upgrade their Internet+live broadcast business

Santi Video Customer Service System Frame Plan

Client-Side Interface

Consulting Interface

Customer service video+ user video
Real-time video consultation interactive mode
Support PC client terminals, PC web page, and APP


Client-Side Interface

Government Affairs

Consulting Interface

Customer service video+ user video
Real-time video consultation interactive mode
Support PC client terminals, PC web page, and APP


Advantages Of Santi Cloud Video Customer Service Scheme

Support Whole Platforms

Client side and APP are available for PC& Mobile terminals and provide development support for a third party platform

Flexible Storage Expansion

Redundancy hot-backup based on AliCloud global service resource deployment. Overall framework supports flexible storage expansion

Various Interface And Convenient Integration

Provide complete API interface and mobile end SDK with low integrating complexity

Support Mobile Video Consulting

The only one that provides mobile video consulting mode

Easy Operation

Client-side layout is simple, making it easy to operate

Innovation And Customization Of Products Are Available

Products iterate rapidly each week, also customized development also available

Fast Upload Speed But Low Time Delay

Based on UDP private communication protocol, the call delay can be reduced to less than 200 milliseconds. With high reliability, there is good performance of real-time interactive experience

Local+Cloud Recording

The platform provides two kinds of recording function, which can generate live recording video and cloud generating playback link

Various Definition For Network Self-Adaptive

Provide various options of definition for users’ choice according to network conditions

Flexible Business Pricing

Can meet different volume of customers’ demand

With Video Call SDK As Core, 3T-VOVA Is Applied To Domestic First-Tier Application

By covering the 3T-RTN network of 50 data centers around the world,it can ensure stability and low time delay of audio and video call
The former Polycom and V2 core R&D team developed audio and video code and decode technology (3T-CODEC), which can save 20-30% bandwidth under the same definition
With the exclusive network congestion and flow control algorithm (3T-Network Congestion Algorithm), under poor network conditions, the client-side will actively control the video resolution (120P ~ 720P) and frame rate (15~30), the service side will optimize transmission to ensure the best communication effect


With simple 3 steps, 3T WD-SDK can help you achieve all the audio and video calls and the MIC-connected live broadcast function.

Support the whole platforms

including IOS, Android, Windows,Web etc

Support cross-platform interconnection

Web and Native, Mobile Phone and the Web

Support more than 5000 devices

suitable for all IOS devices and more than 5000 Android terminal devices
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Application Scenario

Remote Opening Bank Account

Credit Card Application

Loan Service

Police Service

Medical Expert Consultation

Operator User Consultation

Security Account Opening

Insurance Loss Assessment

Commodity Shopping Guide

Emergent Service

Political And Civil Service